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.:: Frequently Asked Questions ::. |
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Q: How long is a card good for?
A: One Card is good for 240 hours or 10 days of 24/7 access.
Q: Does Botsmall provide monthly cards?
A: Yes, buy 2 cards and charge them to your normal bot account, then convert to 30 days access.
Q: What does "Manually Approved" mean?
A: We reserve the right to have our staff manually approve your order.
Q: How long does it take to get "Manually Approved"?
A: It depends on the time of day you make your purchase, but could take up to 12 hours from the time we are told your payment was successful.
Q: Why do I have to provide a real phone number?
A: If we see fit based on your Fraud Risk Score we will call you to verify the order.
Q: Should I have any information ready when you call?
A: No, we only ask simple questions to make sure you are who you say you are.
Q: Do you call everytime I make a purchase?
A: No, only if we see something odd with your order or it is your first purchase.
Q: Why do you have to call me?
A: Due to people committing fraud with stolen credit cards this is sometimes the only way we can prevent fraud.
Q: Do you provide tech support for the software?
A: Yes, In the forums only located at http://forum.botsmall.com
Q: Do you limit the number of game cards I can buy?
A: Yes, 1 Purchase, Per week, Per game, Per user.
Q: When can I buy more game cards?
A: After your first purchase and your first week waiting period is over.
Q: I lost my password, what do I do?
A: Please use the Password Recovery at the bottom of every page of this website.
Q: I have not received my card and it has ben over 12 hours, what now?
A: Please contact us using the Contact Us link above
Q: Do you E-Mail me my cards?
A: No, you must return to this website and login to recieve your cards.
Q: My account is not "enabled" can you enable it?
A: Once you have made payment during normal service hours we will enable your account.
Q: Should I contact you to get my account "enabled"??
A: No, this only slows us down if we have to read everyone's E-Mail.
Q: What happens if I file a dispute with Paypal?
A: Cards cancelled, account ban FOREVER NO EXCEPTIONS.
Q: How do I resolve a payment / card issue?
A: Use the Contact Us button above and WAIT, this could take a few hours.
Q: Hey I paid for this and it is my Right to get a card.
A: Wrong, this is a privilege to use our service to buy cards.
More Coming Soon ....
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.:: Forums ::. |
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.:: Quick Help ::. |
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| .:: Payment Site Login ::. | |
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.:: Service Times ::. |
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Daily
8:00AM to 10:00PM
Current Local Time
08:34 AM
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.:: Secure Website Seal ::. |
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.:: Live Support ::. |
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.:: Language ::. |
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